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JPMorgan Chase CCOR Technology & Cybersecurity Operational Risk Management - Quality Assurance - Associate in Plano, Texas

JPMorgan Chase is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, commercial banking, financial services for small business and consumers, financial transaction processing, asset management and private equity.

CCOR Technology & Cybersecurity ("CCOR Tech & Cyber") is a group within the Compliance, Conduct and Operational Risk (CCOR) organization and is responsible for the design and oversight of the second line of defense independent risk management program for technology and cybersecurity risks, leveraging the Operational Risk Framework, regulatory guidance (e.g., FFIEC, Heightened Standards, etc.) and laws, rules, and regulations.

CCOR Tech & Cyber is seeking a talented candidate for an Associate position in our Program, Process, and Execution ("PPX") group within the Strategy and Operations team. The PPX team is responsible for the successful execution of the CCOR Tech & Cyber monitoring and testing ("M&T") program and also plays a critical role in key initiatives, senior management business presentations, governance of the program and the overall strategy.

The position represents an excellent opportunity for candidates to:

  • Drive execution of the group's activities, primarily monitoring and testing

  • Develop knowledge in technology and cybersecurity

  • Partner with the teams across the Compliance, Conduct and Operational (CCOR) organization

Key responsibilities include :

  • Perform Quality Assurance (QA) of the team's M&T program providing a thorough review and evaluation of the activities while ensuring proper risk coverage, execution, assessment depth, and documentation.

  • Ensure the team maintains quality work product defined by the CCOR Standard and M&T Procedure.

  • Report to CCOR Tech & Cyber senior management on M&T program progress.

  • Maintenance of guidance documentation, referential data, and administration of the systems of record.

  • Conduct M&T execution process training to team members as needed.


  • 3-5 years of demonstrated Quality Assurance experience

  • Technical background is a plus

  • Diverse problem solving / project management

  • An outstanding ability to communicate effectively and confidently (both oral and written)

  • Strong interpersonal skills - and ability to interact with colleagues at all levels in a peer-like way, and achieve goals without direct control over resources

  • Work well in an unstructured environment with the ability to adapt quickly to change

  • Proven ability to execute and deliver results

  • Ability to work in a fast paced environment with multiple deliverables

  • Openness to an environment of active developmental feedback from peers

  • A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership

  • Excellent and efficient skills using MS Excel and PowerPoint tools

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans