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Kelly Services CI01 - Contact Center Customer Service Inbound/Outbound I in Plano, Texas

Customer Service Representative Associate

Kelly Services is currently seeking an Customer Service Representative Associate with one of our top clients in Plano, TX. As a Customer Service Representative Associate, you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.

Position: Customer Service Representative Associate

Schedule: M-F


  • Receives requests by mail, telephone, or in person regarding insurance claims/policies.

  • Responds to inquiries from policy holders, providers and/or others for information and assistance.

  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.

  • Mails or routes claim forms and supporting documentation to various units for final processing.

  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

  • May seek assistance with complex customer services issues.


  • Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.

  • Customer Service

  • Phone Skills

  • Speaking with Health Care Professionals- must speak professionally

  • Ability to multitask

  • Computer Literacy/Skills: Excel, Word

  • Two to five years of customer service experience.


High School Diploma or GED required

Why Kelly?

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies

  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career

  • Access to more than 3,000 online training courses through our Kelly Learning Center

  • Group-rate insurance options available immediately upon hire*

  • Weekly pay and service bonus plans

If you are interested in this position please include a copy of your resume and email me at

Why Kelly ® ?

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.