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Aerotek Digital Response Representative in Plano, Texas

Our client, a leader in the mortgage industry, is looking for experienced customer service representatives to join their team on a fulltime, contract-to-hire basis.

Responsibilities for this position include (but are not limited to):

  • Maintaining communication channels with internal and external partners.

  • Serving as a primary contact regarding customer needs on products, programs and services.

  • Leading onboarding and training for new clientele.

  • Using resources to resolve loan issues escalated by the client.

  • High-volume of email communication

Qualified candidates will possess the following skills/experience:

  • 3+ years of strong customer service experience (face to face or call center)

  • Strong analytical and communication skills

  • Ability to problem solve

  • Excel skills

  • Critical thinking ability

Nice to have skills/experience:

  • Bachelor’s degree in business related field

  • Knowledge or experience with mortgage/loans

We thank you in advance for your interest. Due to the large volume of applicants, only those qualified candidates selected to move through

the process will be contacted.

Disclaimer

The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing

process due to a disability, please call 844 895-8598 or email accommodation@aerotek.com . However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position."

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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