Allied Solutions Mortgage Solutions Team Lead in Plano, Texas
Mortgage Solutions Team Lead, Plano, TX
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Allied Solutions is one of the largest providers of insurance, lending, and marketing products to financial institutions in the country. It is our goal to work with our clients every step of the way, utilizing technology-based solutions that are customized to fit their needs. With more than 4,000 clients nationwide and offices in more than 14 states, we have grown progressively and we've recently exceeded 1,000 employees. If you're a person who thrives in a fast-paced, team-based, diverse environment and you enjoy helping others through personalized service, Allied Solutions could be the perfect fit!
The Mortgage Solutions Team Lead supports the Mortgage Solutions team with a focus on training and quality by working directly with the specialists, and by partnering with LSPD Quality Assurance and Compliance. This is to ensure the input and output of all the Mortgage Solutions functions are upheld to the highest quality standards, completed within the agreed upon internal and external SLAs, and adhere to all governing and regulatory agency compliance requirementsJob Duties and Responsibilities:
50% Leadership Responsibilities:
Assist management in the development of training plans and provide ongoing training to staff to ensure they have necessary knowledge, and expertise to perform in their role, which leads to highly efficient and effective Mortgage Solutions Specialists
Provide ongoing constructive and positive feedback, assessing and monitoring employee performance to ensure department standards are achieved and maintained, to ensure the tasks are completed within the expected turn times while meeting quality standards
Assist management in overseeing department performance, efficiencies, and standards, offering suggestions and solutions for improvement, which leads to overall client satisfaction, and expense savings to Allied
Assist in the facilitation of department meetings, while assisting in department and division initiatives to ensure staff motivation, engagement, and continuous education
Perform monthly quality audits and report results to management to ensure quality standards are being maintained; suggest action plan to management when results of audits are less than satisfactory
50% Mortgage Solutions
Work mortgage and escrow pre-process report and queues, performing insurance and escrow verifications with speed and accuracy, while maintaining outstanding or excellent audits
Perform other duties as assigned
Qualifications (Education, Experience, Certifications & KSA
High school diploma/GED required
2 years of advance education or 2 years of experience in a related position required
Strong Communication Skills – Use of clear, concise and effective oral and written communication. Accurately relay information with confidence. Self-manage timely responses and resolutions. Mentor peers. Ability to convey thoughts in a focused and concrete manner.
Customer Service Skills – Ability to build and maintain strong professional relationships with clients, loan servicing, and sales team. Adaptable to various personalities and adverse situations.
Critical Thinking Skills – Ability to identify, analyzes, and resolves problems. Handle confidential information in a responsible manner. Ability to make independent decisions.
Exceptional Organizational Skills - Ability to self-prioritize, assign and organize work flow. Ability to handle various responsibilities. Exceeds service level expectations. Adaptable to change and has ability to make independent decisions.
Advanced Computer Skills – Microsoft Office, SmartSheets, etc, and other various programs to perform necessary job functions
Teamwork skills: Lead teams to meet department goals. Provide guidance and support to multiple loan servicing teams. Accept and provide feedback with a respectful approach. Professional interaction with employees, peers and customers.
Adaptable to change and serves as a role model to other departments within the organization
Ability to acknowledge and respect confidential information in a responsible manner
Ability to effectively and professionally present information in one-on-one and small group situations to internal and external individuals
Benefits of Joining our Team
We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.