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Capital One Senior Unit Manager in Plano, Texas

Plano 5 (31065), United States of America, Plano, Texas

Senior Unit Manager

At Capital One, we strive to create a world class experience for our customers. As a Sr. Unit Manager you have the opportunity to lead and develop a team of Associates who drive the dynamic teams of call center associates. Leading a team that is the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.

Responsibilities:

  • Lead the performance of a team responsible for a specific element of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision

  • Working with Vendors and Controls

  • Drive individual, team and department efficiency and productivity through effective and efficient metric management

  • Ensure compliance with all third party management (TPM) requirements for repossession agent vendor network

  • Provide development to the leadership team and associates in the department. - Uphold effective standards of performance management. Motivate associates and help them achieve their career aspirations

  • Establish the development and execution of repeatable, efficient processes within the team.

  • Maintain high levels of team and individual morale through change and development

  • Develop methods to encourage and implement process improvements

  • Execute quality monitoring requirements that deliver intent and customer satisfaction

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 2 years of experience in People leadership

• At least 1 year of experience in a Call Center

• At least 1 year of experience in Process Management

Preferred Qualifications:

• Bachelors Degree in Business Administration

• 1 year Vendor management experience

• 5 years of experience in People Leadership

• 2 years of experience in Collections or Call Center

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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