Capital One Senior Unit Manager in Plano, Texas
Plano 5 (31065), United States of America, Plano, Texas
Senior Unit Manager
At Capital One, we strive to create a world class experience for our customers. As a Sr. Unit Manager you have the opportunity to lead and develop a team of Associates who drive the dynamic teams of call center associates. Leading a team that is the first point of contact a customer may have to Capital One. You will be a strategic leader, accountable for achieving business goals for a specific element of business within Capital One. You will need to use your communication and storytelling skills to communicate to a diverse group of individuals from front line associates to leaders within the business.
Lead the performance of a team responsible for a specific element of a business. Requirements include managing a budget, achieving business goals, performance management, staffing plan development, and development of long term business goals/vision
Working with Vendors and Controls
Drive individual, team and department efficiency and productivity through effective and efficient metric management
Ensure compliance with all third party management (TPM) requirements for repossession agent vendor network
Provide development to the leadership team and associates in the department. - Uphold effective standards of performance management. Motivate associates and help them achieve their career aspirations
Establish the development and execution of repeatable, efficient processes within the team.
Maintain high levels of team and individual morale through change and development
Develop methods to encourage and implement process improvements
Execute quality monitoring requirements that deliver intent and customer satisfaction
• High School Diploma, GED or Equivalent Certification
• At least 2 years of experience in People leadership
• At least 1 year of experience in a Call Center
• At least 1 year of experience in Process Management
• Bachelors Degree in Business Administration
• 1 year Vendor management experience
• 5 years of experience in People Leadership
• 2 years of experience in Collections or Call Center
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.