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Samsung Electronics America Technical Support Intern, Summer 2021 in Plano, Texas

Position Summary

Samsung has been a leading force in innovation for decades. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere. We strive to create a place of endless learning where we’re pushed to discover our true potential. Our interns take real-world business problems and lead the charge on formulating creative solutions. Our structured program prepares every intern for success by allowing them to fully integrate into our dynamic culture while contributing their own unique ideas. We create opportunities for both undergraduate and graduate students to impact change and make the impossible possible. Join #LifeatSamsung.

Role and Responsibilities

Position Description:

  • Develop and provide Mobile Product training materials and on-site training certification for Samsung Branded Service Centers and Samsung Authorized Service Centers

  • Perform approved Service Engineering on-site field product testing, data collection, system evaluation and problem resolution projects.

  • Develop product inspection, tests, diagnostic and repair procedures. Identify and initiate improvements in product testing techniques, tools and repair processes.

  • Provide product test and repair standards for new products. Works closely with HQ Service Engineering to resolve technical issues and to develop product test and repair capability improvements.

  • Maintain a high level of technical knowledge within the Samsung Mobile Product, both Sales, Product & Customer Care Departments.

  • Identify Service Center performance problems and disseminate pertinent technical and repair information to appropriate SEA personnel. Share improvements and experiences in product troubleshooting, failure analysis, diagnostics and repair techniques with repair technician team members and technician leads to improve repair productivity and to enhance the quality of service performance.

  • Manage to strengthen advance preparation of service and enhance service expertise by making and distributing contents of a guide for a new product and function.

  • Manage to minimize customer dissatisfaction resulted from service failure by analyzing and monitoring repetitive repairs and multiple defects.

  • Manage to reduce service costs by analyzing why an expensive part is used, developing an improvement measure, and expanding unit repair.

  • Work on problems of diverse scope where analyzing data requires evaluating identifiable factors.

  • Demonstrate good judgment in selecting methods and techniques for obtaining solutions

  • Normally receive little instruction on day-to-day work and receives general instructions on new assignments

  • Investigate, diagnose, report, and assist in the resolution of mobile product problems. Assist in the concept, development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

General Duties include but are not limited to :

  • New Model Training and Training Management

  • MR Software Service Tool Validation and Cut Over Coordination

  • Quality related issues analysis though out the product life-cycle

  • Model-specific work instruction validation and GSPN upload

  • GSPN Tooling validation and Support

  • Validations of failures (H/W, S/W) and DIP management

  • DIP/Bounce/Receiving & Diagnostic Disposition/Quality and Repair Procedures

  • H/W, SW (PGM) and Jigs issue follow-up

  • Improvement projects (VOC and jig development)

Skills and Qualifications


  • Actively pursuing Bachelor’s degree in Industrial Engineering or related field

  • Preferred to have experiences in digital circuitry, electronic component testing, failure diagnostics and mobile product technology

  • Experience with Microsoft Office, SAP and operating in Windows environment

  • Understanding and experience with ISO 9000 requirements as well as Six Sigma

  • Experience with using statistical process control and CLCA process

  • The ability to understand significant knowledge of circuit design of mobile telecommunication products

  • The ability to development and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.

  • The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.

  • The ability to read, write, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information.

  • Work under very little supervision and guidance to identify and ensure achievement of production team goals and to complete individual work assignments within established time frames.

  • The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Internship Eligibility:

  • Must be enrolled in an accredited University

  • Proper work authorization

  • Maintain a 3.0 or higher GPA

  • Attend New Hire Orientation on first day

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  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969 , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( ).