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HappyCo Senior Technical Product Support Specialist in Remote, Texas

Position Description

We're looking for a solution-driven and customer-oriented individual to join our team. This role is designed to support and advise several of our teams to ensure we're providing the best support for our customers possible, including advising and implementing best practices for relaunches, integrations, support requests, and reporting.

Basic Qualifications

  • Bachelor's Degree in applicable field or equivalent practical experience

  • Working knowledge of using APIs

  • SQL

  • Microsoft Applications

  • G-suite

  • Jira and Intercom

  • Excellent verbal and written communication skills

  • Customer-oriented and solution driven

  • Ability to translate technical descriptions and content into simple, clear terms for customers

Preferred Qualifications

  • Consulting/implementation or client support experience Preferred

  • 5 years of industry experience (Multifamily) Preferred

  • Property management experience a plus

  • Multifamily industry certifications a plus

  • Basic coding skills would be an advantage

  • Command Line Tools (Linux or Mac)

  • Slack, Asana

Position Responsibilities:

Product support - Provide support for API users, customers integrated with named systems, focus on items escalated to level 2, level 1 support as needed, run triage and provide feedback to the product team when bugs are identified.

Product Services - Technical analysis and recommendations to existing and potential customers to achieve sales, engineering & account related targets; Validation and approval of Pre-Sales Engineering scope of work and time budget; deliver advanced reporting solutions to meet customer needs.

Account Management - Monitor accounts to ensure adoption and engagement; collect, organize, and provide product feedback to appropriate teams; ensure data accuracy to support account management functions; assist in preparation and at times participate in Customer Reviews.

HappyCo is a proud equal employer and an affirmative action employer. We're committed to providing equal employment opportunities regardless of race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, marital status, disability, or veteran status.

A note to recruitment agencies: please don't reach out to us about our roles--we've got it covered. We don't accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes (unless you are interested in this role...). Thanks!

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