THE TRAVELERS INDEMNITY COMPANY Bilingual (Spanish) Sales Representative - Inbound in RICHARDSON, Texas
Under close supervision, consults and counsels with prospective customers via telephone to sell insurance products in Spanish and English. Gaining understanding of Travelers Personal Insurance products and underwriting guidelines to gather required customer information and evaluate and properly price individual risks. Represents Travelers in a positive manner to close sales. Does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job does not manage others This job works under Close Supervision: Work is reviewed at several steps along the way. (Generally pertains to trainee positions.) Primary Job Duties & Responsibilities: Develops working product, underwriting and sales knowledge to counsel and sell available insurance products in Spanish and English. Learns to solicit all information necessary to produce quotes and close sales in Spanish and English. Learns to develop underwriting exposures and make pricing decisions or recommendations to Underwriter (as appropriate). Learns to represent Travelers in a positive manner while building customer rapport. Develops basic telemarketing, sales and systems skills, build knowledge of underwriting criteria and guidelines, and increase product knowledge. Takes inbound and make outbound calls as they relate to the Direct Sales marketing channel in Spanish and English. Understands the Travelers sales work flow and areas of focus to add customer value. Learning to demonstrate strong active listening skills to identify customer problems or objections. Learning to handle objections professionally while clearly articulating relevant product and corporate features, benefits, and value to the consumer, based on developing working product knowledge. Achieves and maintains the minimum required quality and underwriting metrics while consistently striving to improve. Receives and implements constructive feedback in the form of professional coaching.