Esurance Claims Property Unit Manager in Richardson, Texas

Esurance is looking for a Manager, Claims Property Unit to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home.

Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

  • Manages daily workflow and quality of claims handling within the unit.

  • Monitors and conducts quality control audits within the unit.

  • Maintains on-going diary in accordance with company guidelines.

  • Reviews files for coverage and/or authority.

  • Reports Unit performance against established performance and quality standards.

  • Works closely with Branch Management in setting performance goals and best practices.

  • Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.

  • Works closely with SIU as appropriate.

  • Works closely with the CAT Coordinator as needed.

  • Able to identify and manage potential liability exposures to include products liability.

  • Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.

  • Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.

  • Demonstrated ability to manage relationships with both internal and external customers.

  • Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.

  • Excellent communication skills both oral and written.

  • Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word).

  • Demonstrated knowledge with claims handling.

  • Demonstrated knowledge of contents and structural estimating including proficiency with related software.

  • Knowledge of antiques and fine jewelry and their value.

  • Proficiency in handling and managing Theft, Fire, Water losses including flood.

  • Understanding of managing through catastrophic claims handling including but not limited to floods, hurricanes, tornados etc.

Experience / Education:

  • Bachelor's degree and/or equivalent work experience required.

  • Five years of experience handling perils, including large losses.

  • One or more years of experience managing claims handlers or in a lead role.

Benefits:

At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

Health & wellness

  • Medical, vision, and dental insurance

  • Life insurance (company-paid and supplemental)

  • Accidental death and dismemberment coverage

  • Wellness coaching and incentives

  • Group critical illness coverage

  • Accident indemnity and hospital indemnity plans

  • Group legal

Savings

  • 401(k) plan with annual matching contribution

  • Referral bonuses

  • Performance-rewarding bonus system

  • Tuition assistance program (up to $5,250 per year)

  • Health savings and flexible spending accounts

  • Commuter benefits

Family & Community

  • Adoption assistance

  • Maternity leave

  • Buckle Up Baby program

  • Pet insurance discount

  • Charitable gift matching

  • Give Time, Get Time volunteer program

  • Employee Assistance Program

Time off

  • Short-term disability

  • Long-term disability (employee-paid option)

  • Paid time off (holidays, vacation, etc.)

ID: 35189

External Company Name: Esurance Insurance Services, Inc.

External Company URL: www.esurance.com

Street: 1122 Alma Rd