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Kelly Services ICM/CVP Developer in Richardson, Texas

ICM/CVP Developer, Richardson, Texas

Kelly Services is seeking a ICM/CVP Developer with hands on experience in ICM (configuration manager) and CVP (Call Voice Portal) really important to have firsthand experience as well as Cisco environment experience for one of our top clients in Richardson, Texas

Length: 06/14/2021 to 04/01/2022 (Contract W2)

Type: Contract W2—There is no “per diem” with this position. There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs. NO C2C, at this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.

Pay Rate: $49.29/hr. (W2)


This position is responsible for providing technical and reporting administration with Intelligent Call Management (ICM), Customer Voice Portal (CVP), Cisco, Aceyus support to the SDO Contact Centers to help them utilize contact center technology to effectively manage contact center resources to meet strategic and immediate services goals, and interacting with technology vendors, ITG and contact center management to coordinate acquisition of additional technical facilities, enhance processes and resolve problems.


  • Bachelor degree or 4 years of experience working in a customer service or telecommunications position

  • 5 years’ experience in providing contact center technical or reporting support in Cisco contact center environment

  • Project management experience in leading call center technical and reporting projects.

  • Specific experience with installation, support, and maintenance of Unified Cisco Contact Enterprise (UCCE), in developing and modifying contact flows and in designing/supporting Cisco ICM/CVP applications and reports.

  • Experience in interacting with long distance and local service providers; ordering facilities, reporting and troubleshooting.

  • Experience with skills-based and precision routing product and familiarity with custom reporting package.

  • Experience with AT&T's Route-it, Cisco's ICM and CVP, workforce management and/or Visio software a plus.

  • PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.

  • Strong interpersonal, negotiation and problem-solving skills.

  • Analytical skills with ability to translate business needs into technical requirements and provide training and consulting services.

  • Clear and concise verbal and written communication skills with ability to work independently or within a team to achieve successful results.

  • Experience in ICM/CVP development and ability to translate business requirements and implementation in Cisco Call Center applications including Cisco UCCE/CVP/ICM and Cisco Call Studio.

Apply Today!

Why Kelly ® ?

By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.