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Steward Health Care System PCON Support Representative in Richardson, Texas


Under the direct supervision of the Manager, Revenue Management, the PCON Support Rep researches and resolves assigned contractual patient account issues.


• Perform validation of reason codes for technical overpayments as documented on the account or correspondence. (Overpayments/Underpayments based on clinical reasons will be handled by Clinical Appeals) • Resolve account discrepancies • Monitor third party payer trends via assigned reports • Escalate contract issues to the Manager • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" • Other duties as assigned • Supportive of the compliance program set forth by Steward Health Care System LLC as demonstrated by: o Upholding the Code of Conduct and Corporate Compliance. o Adhering to and helps to enforce all compliance policies relevant to his/her area. o Assuring timely compliance education as requested by the Regional Compliance and Safety Officer and/or through corporate initiatives. • Sets an example to all staff in daily activities.


• Communication - communicates clearly and concisely, verbally and in writing • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately


• HS Diploma or GED required.

Experience (Type & Length): • At least one year of related experience. • Relevant education may substitute experience requirement.

• PC skills - demonstrates proficiency in PC applications as required.