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Bank of America System Engineer in Richardson, Texas

System Engineer

Charlotte, North Carolina;Richardson, Texas; Richmond, Virginia

Job Description:

We are seeking a talented individual to join our AMRS ETS Operational Support team.This role will provide the opportunity to provide critical infrastructure operational support for Real-Time Communications (RTC) Mattermost product under supervision.

Role Responsibilities:

  • Experience with cross-platform video and voice interoperability with Zoom, WebEx, Jabber, Skype, Mattermost, Cloud Connectivity, Web-Casting and Cisco Tele-Presence

  • Experience managing video conferencing components, platforms, interfaces through telemetry. Developing tools a plus

  • Triage application alerts and take appropriate action for resolution

  • Work with vendors for incident restoral/resolution

  • Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues

  • Primary for Problem Management including root cause analysis

  • Perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)

  • Documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).

  • Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health

  • Monitor capacity and performance

  • Post- implementation validation of changes

Required Skills:

  • Bachelor's degree in information technology, computer science or related field.

  • 7+ years’ experience with Linux server, networking and storage technologies.

  • Mattermost Client proficient in web based and application client, including system console knowledge.

  • Mattermost Server Support Proficient in Linux OS, Bash Shell scripting, and Mattermost server commands.

  • Experience with monitoring technologies (Splunk, SiteScope).

  • Excellent written and verbal communication skills.

  • Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset.

Desired Skills:

  • Network experience.

  • NAS Storage experience.

  • IIS Web Server experience.

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.


1st shift (United States of America)

Hours Per Week:


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus: