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Bank of America Voice/Video Conferencing Ops Engineer in Richardson, Texas

Voice/Video Conferencing Ops Engineer

Richmond, Virginia;Richardson, Texas; Charlotte, North Carolina

Job Description:

Voice/Video Conferencing Ops Engineer supporting a global, cross-functional, multi-platform collaboration and video environment.

  • Triage application alerts and take appropriate action for resolution

  • Work with vendors for incident restoral/resolution

  • Work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues

  • Responsible for Problem Management including root cause analysis

  • Perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)

  • Provide documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).

  • Work with architecture, engineering and product management teams to measure and monitor call and infrastructure health

  • Monitor capacity and performance

  • Perform post- implementation validation of changes

Required Skills:

  • Experience with cross-platform video and voice interoperability with Zoom, WebEx, Jabber, Skype, Cloud Connectivity, WebCasting and Cisco TelePresence

  • Expertise in audio and video equipment including; Cisco TelePresence, Crestron, AMX, Biamp, and video monitors.

  • Experience managing video conferencing components, platforms, interfaces through telemetry, developing tools a plus.

  • Ability to triage application alerts and take appropriate action for resolution

  • Ability to work with vendors for incident restoral/resolution

  • Ability to work with component support teams (e.g. Data Base, Voice/Data Network and Storage) to coordinate activities for remediation of issues

  • Ability to be primary POC for Problem Management including root cause analysis

  • Ability to perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)

  • Ability to provide documentation for operational support (e.g. playbooks, user guides, troubleshooting guides).

  • Ability to work with architecture, engineering and product management teams to measure and monitor call and infrastructure health

  • Ability to monitor capacity and performance

  • Ability to perform post- implementation validation of changes

  • Ability to be responsible for Problem Management including root cause analysis

  • Ability to perform housekeeping functions on room systems/ infrastructure (e.g. daily health checks)

  • Excellent communication skills

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.

  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21012794

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

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