ManTech Customer Relationship Manager in San Antonio, Texas
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while supporting the transformation of IT infrastructure services across the Military Health System (MHS), with a focus on enhancing the end user experience for 250K personnel at 1,200+ facilities around the globe while reducing total program operational costs. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
ManTech is seeking a Customer Relationship Manager, with experience successfully leading the design and coordination of processes and practices that optimize customer and partner interfaces during a high-visibility, mission-focused, enterprise IT transformation program.
Responsibilities include, but are not limited to:
Support the optimization of customer and mission partner interfaces to better understand and react to customer needs and experiences by continually reinforcing the concepts of integration, honest communication, and reliability across the team
Establish and maintain a collaborative relationship of trust among the MHS Enterprise IT Services (EITS) customer base, the Defense Health Agency (DHA), the EITS mission partners (e.g., DISA, NIWC), and the EITS Service Providers to maximize customer satisfaction and value perception
Serve as a single point of contact for customers on the function of the integrated IT services and the quality of delivery in the Service Integration and Management (SIAM) ecosystem
Manage escalation and resolution of MHS EITS service delivery issues via the defined governance framework and the ITIL-based Service Management Manual (SMM)
Support the establishment and execution of a robust customer experience management program, to include customer satisfaction surveys and resulting improvement plans
Maintain the Customer Relationship Management (CRM) tool
A Bachelor’s degree and a minimum of twelve (12) years of leadership experience within the federal sector.
Knowledge of and experience with the Military Health System (MHS).
A Master’s degree and a minimum of ten (10) years of leadership experience within the federal sector.
ITIL 4 certification.
Project Management Professional (PMP) certification.
Security Clearance Requirements:
- US Citizenship required and active (or ability to pass) DoD Tier 2 (T2) background investigation.
Stationary work at an office desk setting 50% of time.
Traversing to accomplish tasks by moving from one work site to another or between different floors in a building.
Communicating with others to exchange information.
Ability to perceive and assess employee productivity
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
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