Kforce Desktop Support Analyst in San Antonio, Texas

Kforce is seeking a Desktop Support Analyst for a Phoenix, Arizona (AZ) client. The day to day responsibilities and requirements are as follows:Tasks:

  • The following itemized materials are expected tasks to be provided by supplier in the performance of services described under this

Installer/Deinstaller Tasks:

  • Remove existing PC and move to centralized collection point

  • Install PC

  • Start user data and profile restoration process

  • Test desktop and complete the Support Checklist

  • Scan desktop bar codes

  • Complete installation information sheet

  • Provide floor support

Floor Support Tasks:

  • Verify PC has been installed - including hardware, software, user's data, and profiles

  • Address user questions

  • Recognize and repair hardware malfunctions

  • Capture metrics related to quality of work performed and provide a written report

  • Document lessons learned and provide a written report of same

PC Staging/Repair:

  • Verify PC have been staged with appropriate load (PnC/BLIC/OEM) including secondary software, user's data, and profiles

  • Repair of hardware

Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned. Any relevant education and/or training will be considered a plus. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours