Aerotek Finical Customer Service! INTERVIEWING ASAP! in San Antonio, Texas
Conducting research on complaints regarding mortgage products and complaints from the Mortgage Call Center
Will be collecting more information and understanding on a customer complaint and identifying issues.
Complaints could be internal in nature or could likely be in relation to company COVID policy when it comes to forbearance loans
Will work with internal players to get resolution for customer complaint
Expected to ID trends, provide feedback and report back to party submitting complaint.
Will also ensure adherence by identifying key information and meeting internal key guidelines.
Will be customers sole point of contact to resolve complaint. Will be responsible for reaching out and following back up with customer.
Financial Services, Finance, Banking, Customer Service, Remediation, Client Relations, Banking Customer Service, mortgage, Call center
Top Skills Details:
4+ years experience with customer contact in financial services environment
3+ years experience in one or more of the following: operations, underwriting, or quality assurance
Any Wells Fargo experience within Mortgage, Account Resolution, Customer Service or
Client Relations would be a plus
Additional Skills & Qualifications:
Strong interpersonal skills - this job requires a lot of internal follow ups and collaborations. Team members need to ask each other questions and bounce ideas off of each other.
Strong multi-tasking ability
Strong written and verbal communication skills
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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