Academy Sports + Outdoors Lead Cashier - Full Time in San Antonio, Texas
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. The Lead Cashier and the cashiers he/she supports are an essential of customer service in any Academy store. The Lead Cashier is responsible for ensuring the cashier team provides a fast, friendly, and accurate checkout experience for all customers. Through this important work, the Lead Cashier impacts customer service, profitability, and Academy’s Purpose.
Education: High school diploma or general education degree (GED) preferred.
At least two (2) years of relevant work experience required.
Operating POS equipment, symbol and telephone preferred.
In-direct support of people and processes to drive operational excellence and expected sales targets.
Excellent customer service orientation.
Effective problem solving and communication with customers and team members.
Operate and coach others on use of POS equipment, symbol and telephone.
Reads, interprets and follows documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals.
Prepare routine reports and correspondence.
Apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Working knowledge of inventory software and order processing systems.
Monitors cashiers to ensure they are providing prompt, friendly customer service.
Ensures smooth and efficient operations of all register processes and procedures.
Operates cash register up to 50% of the time and exhibits knowledge of cashier procedures.
Directs zoning of Front End merchandise and monitors compliance to merchandising guidelines.
Performs closing and opening procedures, including cashier drops, cash control in tills and safe.
Monitors cashiers to ensure accurate balance all transactions run through an assigned register.
Checks change needs regularly and orders change as necessary, paying special attention to events that may impact change deliveries or needs.
Audits cashiers according to Academy policy and procedures.
Manages incoming and outgoing merchandise transfers.
Ensures POGs are stocked and maintained.
Performs price/SKU look ups.
Reads, understands and follows company policies, procedures and safety rules.
Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
Duties may change and team members may be required to perform other duties as assigned.
Physical Requirements & Attendance
Ability to work a flexible schedule including nights, weekends and holidays based on business needs.
Regularly required to talk or hear, stand, walk, use hands to finger, handle or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Occasionally required to sit, climb or balance.
Must constantly lift and/or move up to 30 pounds, frequently lift and/or move up to 60 pounds and occasionally lift up to 100 pounds with another team member.
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation or any other category protected by law.
Academy® Sports + Outdoors is one of the nation’s largest sporting goods and outdoor retailers. It’s no surprise that we not only know how to create experiences for our customers, but for our team members as well. Understanding our people and the things that matter to them the most has been at the core of the Academy® culture for over 70 years. With over 22,000+ team members, we take pride in creating a workplace environment that values hard work, commitment, and growth.