Visionworks Managed Vision Care Customer Service Representative in San Antonio, Texas

Job Description:

Rep, MVC Customer Service

The Visionworks family is a quickly growing corporation with the opportunities you need to excel in your career. Headquartered in San Antonio, Texas, Visionworks is one of the largest vertically integrated optical companies in the United States and are leaders in integrated vision care solutions. At Visionworks, every employee strives to create the best possible customer experience, from on-trend fashions to state-of-the-art eye care.

Join our team and be a part of our company mission to lead the industry with the most frames, the right prices, and the best people.

Visionworks is currently hiring for a top notch individual to work in our headquarters located in San Antonio, Texas for the position of Managed Vision Care Customer Service Representative. The Representative will serve as point of contact for Visionworks Retail Stores and Customers on all Managed Vision Care related matters. Additionally, they will resolve questions and provide pertinent information to Visionworks Retail Associates and Customers regarding vision insurance plans.

**Summary of Responsibilities:

  1. Answer incoming calls to the Visionworks Managed Vision Care Help Line regarding vision insurance plans.

  2. Support the Visionworks locations by providing information and appropriate solutions to any Managed Vision Care questions or challenges.

  3. Respond to the Managed Vison Care customer's refund and vision benefit inquiries, insure that refunds and benefit reinstatements are executed in a timely manner to the satisfaction of our customers.

  4. Review patient billing inquires with Visionworks customers and accept payments when applicable.

  5. Create itemized statements for Visionworks Customers to support FSA and patient filing needs.

  6. Keep records of all customer interactions by documenting all calls in the Service Now system.


  • High School Diploma, GED, or equivalent work experience

**Experience & Background:

  • Up to two (2) years of retail or customer service experience

  • Customer orientation and ability to adapt/respond to different types of characters

  • Microsoft Excel, Word and Access skills

  • Ability to input 45 words per minute and 10-key punch by touch

  • Ability to multi-task, prioritize, and manage time effectively

**Visionworks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious beliefs, sex, gender, sexual orientation, age, marital status, national origin, ancestry, physical or mental disability or history of disability, genetic information, status as a protected veteran or disabled veteran, or any other status protected by Federal, state or local law.

Job Requisition ID: LB25963

Job Title: Managed Vision Care Customer Service Representative

Job Type: Full-Time

Location: San Antonio, TX

Post Date: 05/08/2018