Citi Ops Sup Sr Manager in San Antonio, Texas

  • Primary Location: United States,Texas,San Antonio

  • Education: Bachelor's Degree

  • Job Function: Operations - Core

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 19001868

Description

Ops Sup Sr Manager

Manage a small team of B10/B11 associates who perform the overall quality assurance of the Currency Transaction Process for the Retail Bank.

Management Skills:

  • Provide strategic and operational leadership in the business and overall performance delivery.

  • Monitor key performance drivers; create and execute action plans in conjunction with support coaches and local operations team to achieve desired results

  • Strong aptitude to produce presentation decks and analytics to support the Currency Transaction Process for Retail Bank.

  • Share successful best practices with colleagues and key business partners

  • Ensures performance management is implemented effectively in the business/ program.

  • Full accountability for program compliance and overall reviews/audit results.

  • Proactively solicits input and involves others in decisions and plans that affect them.

  • Strong analytical and problem-solving skills

  • Excellent verbal and written communication skills, along with strong presentation and facilitation skills to senior audience members

  • Ensure extremely high level of control environment

  • Facilitate and drive resolution of complex system issues, monitor and track progress of all Incidents and work with appropriate teams including Technology to resolve timely.

Qualifications

  • Excellent communication skills required - both verbal and written

  • Strong problem solving and influence skills required

  • Strong organizational skills

  • Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.

  • Strategic thinker

  • Analytical skills

  • Ability to work independently and take personal initiative

  • Acute attention to detail and follow through

  • Excel, Word and PowerPoint skills

  • Experience in the OPPM process- writing and approval process

  • BA/BS preferred or equivalent experience

  • Supervisory experience - 5 years preferred

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.