Citi Ops Sup Sr Manager in San Antonio, Texas
Primary Location: United States,Texas,San Antonio
Education: Bachelor's Degree
Job Function: Operations - Core
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 19001868
Ops Sup Sr Manager
Manage a small team of B10/B11 associates who perform the overall quality assurance of the Currency Transaction Process for the Retail Bank.
Provide strategic and operational leadership in the business and overall performance delivery.
Monitor key performance drivers; create and execute action plans in conjunction with support coaches and local operations team to achieve desired results
Strong aptitude to produce presentation decks and analytics to support the Currency Transaction Process for Retail Bank.
Share successful best practices with colleagues and key business partners
Ensures performance management is implemented effectively in the business/ program.
Full accountability for program compliance and overall reviews/audit results.
Proactively solicits input and involves others in decisions and plans that affect them.
Strong analytical and problem-solving skills
Excellent verbal and written communication skills, along with strong presentation and facilitation skills to senior audience members
Ensure extremely high level of control environment
Facilitate and drive resolution of complex system issues, monitor and track progress of all Incidents and work with appropriate teams including Technology to resolve timely.
Excellent communication skills required - both verbal and written
Strong problem solving and influence skills required
Strong organizational skills
Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
Ability to work independently and take personal initiative
Acute attention to detail and follow through
Excel, Word and PowerPoint skills
Experience in the OPPM process- writing and approval process
BA/BS preferred or equivalent experience
Supervisory experience - 5 years preferred
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.