Citi Ops Support Assistant 4 in San Antonio, Texas

  • Primary Location: United States,Texas,San Antonio

  • Education: High School Diploma/GED

  • Job Function: Operations - Core

  • Schedule: Full-time

  • Shift: Variable

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 19005169

Description

Ops Support Assistant 4

  • Uses multiple tools and platforms, assists customers and associates with account level information and provides technical assistance.

  • Balances customer needs and business requirements, uses problem solving and decision-making skills while adhering to strict laws and regulations.

  • Operates in a goal-oriented environment, achieving individual and team performance targets.

  • Complexity of problems and the degree of latitude used to seek resolution varies by position level.

  • Resolve moderately complex customer inquiries and Supervisor escalated issues.

  • Proactively reviews each account to offer value added products and services while adhering to strict telesales laws and regulations.

  • Diffuse tense customer interactions; manage conflict, and the ability to build rapport with customers.

Qualifications

Qualifications:

  • 1 year relevant customer service experience

  • Customer service phone experience preferred

  • Demonstrated ability to handle escalated issues

  • Operations support experience preferred

  • Financial Services/Banking experience preferred

  • Extensive knowledge of credit/risk policies and profitability models to resolve first level escalated inquiries preferred

  • KYC/CIP background knowledge preferred

  • High School Diploma/GED required

  • Write and speak in spanish

Hours of Operation : M-F 6 am-10pm, Saturday and Sunday 6 am-10 pm

Hiring for all shifts

Day

Evening

Weekends

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.