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Aerotek Patient Contact Representative (PCT) Remote Position in SAN ANTONIO, Texas


Position Overview:

A PCT representative supports the KCI Field Distribution Centers with Home VAC Delivery and pick up work orders by obtaining contact with internal and external customers.

Position Duties/ Responsibilities:

• Obtain the return of VAC rental units from patients/customers • Coordinates with both internal and external customers for unit return • Interacts with patients, home health agencies, and doctors’ offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls and written correspondence • Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist • Enter detailed order notes documenting course of action taken in multiple systems Maintains their assigned worklist in a timely and efficient manner • Outbound and inbound internal/external customer contact • Supporting KCI Field Distribution Centers with Home VAC Delivery and Pickup work order processing • Maintaining service level expectations and performance indicators set by management

Basic Qualifications:

• At least one year of Customer Service • Capable of multitasking and toggling through 4-5 different systems (dual screens) • Flexible & Adaptable – with schedule, workflow processes and priorities • Communicate effectively both verbally and in written format • Operate independently without close supervision • Ability to convey a positive customer service and team-oriented attitude • Ability to maintain confidentiality and exercise discretion in all business dealings • Experience with Microsoft Office applications including: Word, Excel & Outlook. • High School Diploma or equivalent.


Medical, Healthcare, customer service, Data entry, Call center

Top Skills Details:

Customer Service Data Entry Healthcare

Additional Skills & Qualifications:

Preferred Qualifications:

• Experience with a dialer in a phone customer service environment • Experience with working in an environment where daily goals are needing to be met both individually and as a team • Experience with document processing and storage

Essential Functions

This position exists to provide customer service for our Delivery and Pick of our VACs and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding. The information listed in the Job Description is not a comprehensive list of all duties/responsibilities performed. This Job Description is not an employment agreement or contract. Management has the exclusive right to alter this position guide at any time without notice.

Experience Level:

Expert Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.