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Administrative Office of the U.S. Courts Program Analyst in San Antonio, Texas


This position is located in the Enterprise Operations Center (EOC), Continuous Improvement Staff (CIS). The CIS is responsible for driving continual service and process improvement through data analysis and organizational alignment.


The incumbent of this position works under the general supervision of the Continuous Improvement Staff Chief. The Continuous Improvement Staff administers a comprehensive improvement program through development, measurement, analysis, process, technology, and culture for the EOC. The incumbent will serve as a Quality Assurance (QA) Analyst and will be responsible for identifying and reporting on metrics and quality of EOC services as a whole. The QA develops methods for quality improvement and tracks trends, reports and provides statistical analysis on data, and suggests strategies for short- term and long-term improvements. Duties of the position include, but are not limited to: Working with the CIS Chief to develop and baseline the key performance indicators to provide insight into EOC operations and support. Proposing, planning, documenting, and implementing process improvement initiatives using continuous improvement approaches. Synthesizing and analyzing information from various sources to identify trends, opportunities and risks in regards to processes and process improvements using standard statistical techniques. Working with the CIS Chief to create and update the EOC Measurement Plan. Providing meaningful qualitative and quantitative reports, analysis, and evaluation to management including feedback on maximizing process effectiveness and efficiency. Participating in the on-going development of data quality control, data collection, and reporting to enhance decision making capabilities, accuracy, reliability, and timeliness of performance data. Providing reports and analysis on service level performance.


Conditions of Employment

CONDITIONS OF EMPLOYMENT: All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete a FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. All new AO employees must identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Relocation expenses may be provided, but only if authorized by the Director of the AO.


Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in creating and analyzing reports to monitor and improve support operations and utilizing operational metrics to determine operational efficiency, staffing needs, productivity, and trends.


This position does not require education to qualify.

Additional Information

The AO is an Equal Opportunity Employer.