Accenture Service Delivery Practitioner in San Antonio, Texas
Title: Service Delivery Practitioner Location: USA-Southwest Job Number: 00590229
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Support Accenture and client leadership through advanced analytical skills, with applications in designing performance measurement and reporting tools, capacity planning, business process design re-engineering, cost management and financial forecasting.
Ensure data driven processes serve as the foundation for operational delivery across the account
Empower managers and supervisors to make informed decisions for their operational areas by developing tools that translate data into knowledge through user friendly applications, as well as assisting with ongoing education and training related to properly consuming data and leveraging analyses
Proactively analyze volume, performance and capacity metrics for all operations departments to identify process gaps and inefficiencies, and improve forecasting capabilities and ability to manage to forecast accordingly
Develop leadership scorecards, design and implement financial management processes and reports, perform ad hoc analysis
Develop processes for run reports and ensure seamless transition to appropriate delivery organization
Establish account s analytics team as the pilot for other North America Delivery Management Organizations, by defining a clear scope and vision and executing accordingly
Promote the Analytics Team as a driver of automation and innovation opportunities, through continuous delivery of forward thinking, high quality and skilled solutions
Connect with broader firm analytics teams and their corresponding efforts, including but not limited to Artificial Intelligence, Data Science and Business Excellence Teams, while also serving as a liaison between account s Operations, Technology and Central Innovation teams for relevant projects
Encourage professional development of Analytics team members work to develop the analytical, creative and independent thinking capabilities of each team member
High School diploma or GED
Minimum of 1 year of Analytics experience.
Bachelor's degree in Applied Mathematics, Engineering or Business Administration
Experience in Analytics and/or Operations Delivery
Experience working with large data sets
High Proficiency in Microsoft Excel
Experience in SQL, Business Objects, Tableau
Project Management Experience
Professional Skill Requirements
Good financial acumen and financial analysis and diagnosis skills
Proven success in contributing to a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Excellent leadership, communication (written and oral) and interpersonal skill
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Job: Program, Project & Service Mgmt