LATICRETE International Customer Service Representative in Texas



Job Description:

Are you looking for a new challenge? Passionate about innovation? Want to work for a company that values integrity, teamwork and loyalty?

At LATICRETE International we are driven to be a top ten construction chemical company that still values family, diversity, collaboration and invention. We’ve been in business for over 60 years, family owned/operated for three generations and are available in 100 countries. In 2017, The Hartford Business Journal named us one of Connecticut’s Top Family Owned Companies!

We don't just make innovative, industry-leading products. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!


Responsible for all customer service and order entry duties including, but not limited to, customer Inventory inquiries, pricing information, computer order entry, invoicing, and credit memos for domestic customers.

Essential Job Functions & Responsibilities:

  • Performs all customer service duties including, but not limited to, answering phones, computer entry of orders, scanning of shipment confirmations, invoicing, and credit memos utilizing JD Edwards’s system.

  • Provide customers with information such as pricing, stock availability, backorder status and shipping information.

  • Maintain customer files, hard copy and computer as required.

  • Type miscellaneous letters and memos as required by the department Manager.

  • Cross train in International Customer Service duties for coverage as needed.

  • Performs other directly related appropriate duties and assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives.

Job Specifications/Skills:

  • Two years’ experience in customer service.

  • Two years JD Edwards experience

  • Computer Skills: Intermediate to Advanced knowledge of Microsoft Office (Word, Excel) and Microsoft Outlook.

  • Physical ability to lift, move and/or carry minimum of 25 pounds.

  • Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Minimum Educational Requirements:

  • High School diploma; AS degree preferred.


  • 5%

LATICRETE is a world-wide manufacturer and marketer of globally proven construction solutions used in residential, commercial and industrial applications. For over 50 years, LATICRETE has provided the technology, products and experience to make innovative, permanent installations and repairs for the construction market. Architecturally specified and professionally endorsed by installers, LATICRETE offers a dedication to quality that results in globally proven solutions for virtually every application.