CVS Health EAP Clinical Counselor LMFT, LISW, LCSW, LMHC or LPC in Texas
Remote positionMonday-Friday 12pm-8:30pm ESTResponsible for provision of telephone-based consultation,counseling and informational services to members.Provides one-time lifestyle management services,leveraging the outcomes tools in support of optimal care.Member Support:- Consultation- Provides telephone triage, crisis intervention and relatedservices.- Assesses member’s immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.- Engages members and provides immediate support andassists with coping skills to address ongoing lifestylemanagement.- Determines appropriate intervention, action steps indealing with member’s situational concerns includingmembers in crisis.Counseling:- Provides telephone counseling to individuals with avariety of presenting issues including but not limited tomental, emotional, disorders, conditions, addictions,lifestyle management and worklife concerns.- Can consist of individual, joint or family sessions - can be stand alone or on-going sessions- Provides clinical services utilizing a variety of advancedclinical assessments, therapeutic interventions and/ormodels, which supports the level of care and engagementof members and are in alignment with the member’s theory of change.- Uses appropriate and acceptable judgment, clinicaltheories, knowledge, methods, ethics, and professional use of self to restore or enhance social, psychosocial, orbiopsychosocial functioning of members.- Provides intensive case management and consultationfor clinical risk cases and management referrals.Informational Services:- Provides information to members and providers regarding mental health, substance abuse benefits, community treatment resources, and related mental health programs- Assists members with linkage to resources to aid in thealleviation of stressorsTeam member support:- Collaborates with team of professionals in a way thatsupports a positive clinical outcome and continuity of carefor all members- Interacts with internal and external providers asappropriate to discuss clinical questions and concernsregarding specific cases- Provides consultation to supervisors and other accountrepresentatives in order to facilitate appropriate EAPresponse to employees with performance, attendance,safety, and fitness for duty, critical incidents and other work-related problemsCompliance with Policies and Regulatory Standards:- Protects the confidentiality of member information andadheres to enterprise, EAP policies regardingconfidentiality.- Maintains accurate and complete documentation ofrequired information that meets risk management andregulatory requirements.- Maintains current licensure in good standing, seekprofessional development and meet all licensurerequirements
-Ability to establish and maintain a high level of customertrust required-Experience in handling mental health and psychiatriccare, family situations, and relationship concerns required-1+ year of crisis intervention (suicide, detox, substanceabuse, domestic violence) skills required-Experience in facilitating patient/client positive behavioral change required-Strong computer and literacy skills required-Licensure: Valid independent professional licensure topractice per state regulations in one or more isrequired: LPC, LMFT, LCSW, LMHC, LISW, LCPC, LCMHC or ClinicalPsychologistEducation: Master’s degree in counseling professionrequired
1+ years of EAP, Behavioral Health or Social Servicesexperience is preferred-Call Center experience preferred-Familiarity with brief therapy models and MotivationalInterviewing preferred-Experience working with diverse populations preferred
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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