Alight Health Client Manager in The Woodlands, Texas
Alight unlocks enterprise growth for the world’s most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . The Health Client Manager I is the main point of contact for the client with respect to ongoing Health Benefits delivery, reporting needs, requirements definitions, large scale ad hoc projects, and service delivery questions. The Client Manager is viewed as the Health Benefits service lead for the client and is responsible
for client satisfaction, domain consulting, and requirements creation and maintenance.
The client manager builds a strong relationship with the client and interacts with the client contacts on a regular basis.
Understands the client requirements and can answer questions from both an operational and technological approach.
Manages projects from beginning to end by working with a global team.
Coaches, consults and develops team on best practices
Responsibilities as a Health Client Manager I:
Work on domain and operational solutions
Develop a solid understanding of our technology solutions
Manages projects from being to end and provides subject matter expertise to client
Seamlessly work with a global team of colleagues focused on client delivery and satisfaction
Main point of contact for client on area of expertise
Builds domain and operational skills across the client team
Using ad hoc reporting, Google Analytics, and Advanced Table Editor to assist with escalations, and consult with clients
Acts as the subject matter expert for all service specific and common client requirements; accountable for requirement changes across various aspects of client delivery
Leads internal and external meetings for ongoing delivery
Manages the delivery of client reporting including non-standard client reporting needs
Illustrates proper investigation through a variety of information sources to draw conclusions; can identify when to escalate to Performance Team Leader as needed
Education and skills:
Bachelor's degree or equivalent work experience required.
Ability to translate concepts to client requirements that drive technological and process solutions to meet client needs.
Minimum 2 years’ experience of project and client management experience including multifaceted projects and teams (including onsite and virtual)
Strong analytical, problem-solving, and organizational skills
Leadership and coaching skills
Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients
The ability to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives).
Flexible and adaptable with changing priorities in a fast-paced environment
Some travel may be required
2 or more years of Health Welfare/Annual enrollment experience
2 or more years project management experience
1 or more years coaching experience and leveraging work through others
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
About Alight Solutions
With an unwavering belief that a company’s success starts with its people, Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight’s 15,000 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100 at alight.com
Our values are the essence of who we are:
We believe in the power of people and know that the best ideas can come from anywhere. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways.
Excellence Every Day
We believe that every day is an opportunity for growth and are energized by going above and beyond what’s expected. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution – and we will find it.
We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. We learn from one another, champion progress and challenge the status quo.
We are brave in spirit, act decisively, learn quickly and get it done.
We are forthright and genuine when we speak. People can always trust us to say what we mean and depend on us to do what we say.
Our Colleague Experience
At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.
We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.
Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.
Help us reimagine how people and organizations thrive!
Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.