Sabre Major Account Manager - Sabre Hospitality Solutions in Westlake, Texas

Req ID: 45286

Job Family: Sales

Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

Our ideal candidate is willing to roll up his or her sleeves and commit to serving the needs of our hospitality customers around the globe. We are looking for a dedicated, innovative team member who is able to produce excellent work and take enthusiastic ownership of results. If this sounds like you, we would welcome the opportunity to get to know you better.

Be part of the exciting new Major Accounts Team who will lead the organization in executing on our Center of Excellence vision of creating consistent, consultative engagement with our top clients in order to create long term relationships and maximize growth for both our clients and for Sabre.

The Major Account Manager is responsible for managing a select few of Sabre Hospitality’s Major accounts. This role is critical for building and maintaining strong relationships and maximizing our clients’ results (in turn maximizing Sabre’s results). This role will be empowered to make relationship, revenue and product impacting decisions on a regular basis.

The ideal candidate will be able to:

  • Effectively represent all products and services Sabre Hospitality has to offer and think outside the box to help clients find the right solutions for their business problems

  • Identifying new areas of growth for both the clients & Sabre

  • Find opportunities for improvement across all pieces of the business we impact and provide solutions on how to get better

  • Monitor performance and proactively provide clients with recommendations to optimize results based on their goals and objectives

  • Truly understand client’s needs and consult with them on the most effective solutions Sabre can offer

  • Positively effects the relationship between the company and a client, from both a financial & product standpoint.

  • Coordinate across departments and teams to ensure program and contract deliverables are met in a timely fashion and meet/exceed expectations

  • Negotiate, develop, interpret and execute on client contract.

  • Follows internal processes to ensure margins are positive and pricing is in-line with Sabre strategy

  • Be savvy in creating presentations that tell a compelling story, are engaging and effective in communicating a strong, productive end in mind

  • Be comfortable with playing a wide range roles based on what the client needs from Sabre including Project Manager, Researcher, Technical Expert, Innovator, Collaborator, Entrepreneur and Relationship Lead.

  • Ensure contractual obligations are met from both client and Sabre and smartly and thoughtfully manage renewal process

  • Coordinates across the various functions within Sabre to ensure clients requirements are handled appropriately and in a timely manner

  • Hold both the client and Sabre accountable for deliverables and decisions to keep projects and programs moving forward

  • Have a finger on the pulse of all major client/Sabre activities and initiatives and find new opportunities with the client

  • Proactively and diplomatically troubleshoot issues/potential issues with clients to ensure appropriate and relevant internal support is in place to support customer needs

  • Log and manage opportunities via SalesForce for accurate forecasting; utilize available tools and resources to be self sufficient

  • Make decisions based on keeping the three main pillars of our team always in balance: client satisfaction, employee satisfaction and fiscal fortitude

Job Requirements

EDUCATION:

  • Bachelor’s Degree from an accredited university or equivalent

EXPERIENCE:

  • A minimum of 5 years of industry related account management experience required

  • Knowledgeable of hospitality centric technology and systems with strong technical aptitude

  • Proven track record of meeting sales quotas and revenue goals

  • Passionate about the hospitality industry

  • Fanatical focus on customer success

  • Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results

  • Can create convincing proposals, documentation and presentations

  • Excellent presentation, oral and written communication skills delivering complex solutions in an easy to understand manner

  • Ability to identify, communicate, and connect with Major decision makers

  • Ability to lead and direct multiple projects and initiatives simultaneously

  • Attend industry functions and lead in person meetings with clients; travel 25%

  • Strong interpersonal skills: Ability to communicate at all levels within an organization

  • Exceptional time management and organizational skills

  • Must possess advanced computer software skill

  • Technical/systems knowledge

  • Advanced excel skills (preferable)

  • Synxis CR (preferable)

  • Working knowledge of RM systems and BI tools (preferable)

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW at http://www.eeoc.gov/employers/upload/posterscreenreader_optimized.pdf

Stay connected with Sabre Careers