Blue Cross and Blue Shield of Illinois, Montana, N Customer Advocate I in Wichita Falls, Texas
BASIC FUNCTION:Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need. JOB REQUIREMENTS:* High school diploma OR GED.* 6 months customer service experience OR 6 months experience in an office environment.* Data entry and/or typing experience. * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. * Ability to spend approximately 90 of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
PREFERRED JOB REQUIREMENTS:* 9 months customer service experience.* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.* Knowledge of medical terminology and anatomy.* Proven ability to learn quickly and adapt to change.* Referral preference given to applicants able to take and meet testing criteria.
Location: TX - Wichita Falls
Activation Date: Monday, January 7, 2019
Expiration Date: Tuesday, March 5, 2019